Privacy Policy
Who We Are
Our website address is: https://rubbishdoctor.com. Rubbish Doctor provides junk removal, demolition, and dumpster rental services in the greater Portland, Maine area. This Privacy Policy describes how we collect, use, and protect your personal information, including information submitted through our website, phone calls, text messages, and online forms.
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and mailing address
- Service requests, job details, and scheduling preferences
- IP address and browser user agent (for spam detection and site analytics)
- Payment and billing information (processed securely through third-party payment processors)
- Any other information you voluntarily provide through our website forms, phone calls, or text messages
How We Use Your Information
We use the personal information we collect to:
- Provide estimates, schedule services, and communicate about your project
- Send appointment confirmations, reminders, and follow-up communications
- Send text (SMS) messages related to quotes, scheduling, service updates, and promotional offers (with your consent)
- Respond to inquiries and customer service requests
- Improve our website, services, and customer experience
- Comply with legal obligations
SMS / Text Messaging Communications
Rubbish Doctor may send text (SMS) messages to customers and prospective customers who provide their phone number and consent to receive such communications. By submitting your phone number through any of our website forms, requesting a quote, scheduling a service, or otherwise providing your phone number to Rubbish Doctor, you expressly consent to receive text messages from us.
Types of Messages
Text messages we may send include, but are not limited to:
- Appointment confirmations and reminders
- Quote and estimate follow-ups
- Service scheduling updates and on-the-way notifications
- Invoices and payment reminders
- Customer satisfaction follow-ups
- Promotional offers and special discounts (with your prior consent)
Consent
By providing your phone number to Rubbish Doctor — whether by phone, online form, email, or in person — and agreeing to receive text messages, you consent to receive recurring automated and non-automated text messages from Rubbish Doctor at the phone number you provided. Consent to receive text messages is not a condition of purchasing any goods or services.
Message Frequency
Message frequency varies based on your interactions with us and the services you request. You may receive multiple messages in connection with a single service request (for example, a confirmation, a reminder, and a follow-up).
Message and Data Rates
Message and data rates may apply. Rubbish Doctor is not responsible for any charges imposed by your mobile carrier.
Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message, and no further text messages will be sent unless you re-subscribe. You may also contact us directly at tom@rubbishdoctor.com or call (207) 999-5865 to request removal from our messaging list.
Help
For help or questions about our text messaging program, reply HELP to any text message you receive from us, or contact us at tom@rubbishdoctor.com or (207) 999-5865.
Phone Number Privacy
We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely by Rubbish Doctor and our authorized service providers to communicate with you regarding the services you have requested or consented to receive.
Third-Party Messaging Platforms
Rubbish Doctor uses third-party platforms, including Jobber and its underlying messaging infrastructure (which may include Twilio or similar providers), to send and manage text messages on our behalf. These service providers may process your phone number and message data solely for the purpose of delivering messages from Rubbish Doctor. These providers are contractually obligated to protect your information and may not use it for any purpose other than delivering our messages.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Rubbish Doctor is not responsible for messages that are not received due to carrier issues, device incompatibility, or changes to your phone number.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., scheduling software, payment processors, messaging platforms) — these providers are authorized to use your information only as necessary to provide services to us
- Law enforcement or government agencies when required by law
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Phone numbers and text message records are retained for as long as necessary to provide services and comply with legal and regulatory requirements.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Text messages are processed through third-party messaging platforms as described in the SMS / Text Messaging Communications section above.
How to Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- Phone: (207) 999-5865
- Email: tom@rubbishdoctor.com
- Mail: Rubbish Doctor, 352 Warren Ave Suite 1-B, Portland, ME 04103
